Privacy Policy

Introduction

PixelMentor SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website pixelmentor.pro or use our payment processing services.

This policy applies to all personal data we process as a data controller under the General Data Protection Regulation (GDPR) and other applicable European Union and Luxembourg privacy laws.

Data Controller Information

The data controller for your personal information is:

Data We Collect

We collect and process the following types of personal data collection occurs through various means when you interact with our services:

Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services
• Business Information: Company details, business registration numbers, and financial information required for payment processing services
• Communication Data: Messages, enquiries, and correspondence you send to us
• Account Information: Username, password, and account preferences if you create an account with us

Information Collected Automatically

• Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website
• Device Information: Device type, screen resolution, and other technical information about your device
• Transaction Data: Payment processing information, transaction amounts, and related financial data when using our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information, please see our Cookie Policy.

How We Use Your Information

We process your personal data for the following purposes, and the use of your data is based on legitimate legal grounds under GDPR:

Service Provision (Legal Basis: Contract Performance)

• Providing payment processing services and technical support
• Managing your account and processing transactions
• Communicating with you about our services
• Fulfilling contractual obligations

Legal Compliance (Legal Basis: Legal Obligation)

• Complying with financial regulations including PSD2 and AML requirements
• Maintaining records for regulatory reporting
• Preventing fraud and ensuring transaction security
• Responding to legal requests and court orders

Legitimate Interests

• Improving our website and services
• Conducting analytics and research
• Marketing our services (where you have not opted out)
• Protecting our business interests and preventing misuse

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, including payment processors, technology providers, and professional advisors
• Legal Requirements: When required by law, regulation, legal process, or government request
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• Consent: With your explicit consent for any other purpose

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU/EEA. If we transfer your data outside the EU/EEA, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Other legally recognised transfer mechanisms under GDPR

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Service Data: During the term of our service agreement and for up to 7 years thereafter for legal and regulatory compliance
• Financial Records: As required by Luxembourg and EU financial regulations, typically 5-10 years
• Marketing Data: Until you withdraw consent or opt out of marketing communications
• Website Analytics: Typically 26 months for Google Analytics data

When personal data is no longer required, we securely delete or anonymise it in accordance with our data retention schedule.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request access to your personal data and information about how we process it
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Receive your personal data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@pixelmentor.pro or +352 27247177. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Staff training on data protection and security
• Compliance with PCI DSS standards for payment data

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data processing practices, or if you wish to exercise your rights, please contact us using the contact information below:

Supervisory Authority

You have the right to lodge a complaint with the Luxembourg data protection authority if you believe we have not handled your personal data in accordance with applicable laws: